FOR OUR CUSTOMERS
We, Cebu Cordova Link Expressway Corporation (“CCLEC”) and Metro Pacific Tollways Corporation (“MPTC”) recognize the importance of your privacy and acknowledge our duties and responsibilities as personal information controllers and/or personal information processors under Republic Act No. 10173, otherwise known as the “Data Privacy Act of 2012”, its Implementing Rules and Regulations (“IRR”), and relevant issuances. In view thereof, we hereby issue this Privacy Statement which describes how we collect, protect, store, use, disclose, share, retain, dispose, and/or otherwise process personal data of our motorists and customers, including any person who visits our customer service centers, offices, and/or use our website.
Any personal data that we collect shall be processed, shared, and utilized to provide and improve our services, address concerns, protect toll road users, monitor traffic, enforce traffic rules, record transactions, and aid government units involved in our operations to perform their functions (“Legitimate Business Purposes”), all in accordance with law.
Legitimate Business Purposes of processing and sharing personal data shall also include, but not limited to, the following:
• To comply with orders of courts, government agencies, regulatory bodies, stock exchanges and with applicable laws and regulations;
• If we believe in good faith that disclosure is necessary or appropriate to protect the rights, property, or safety of CCLEC, our subsidiaries and affiliates, officers, employees, customers, or other third parties;
• To conduct investigations of breaches of CCLEC’s internal policies, laws, and regulations, enforce appropriate sanctions and pursue legal actions if necessary;
• To assist third party service providers in performing services for or on behalf of CCLEC;
• To assist us in analyzing services conducted by third parties; and
• To serve other purposes as may be needed by the business interests of CCLEC and safety of the general public.
By availing our services or clicking “I Accept”, you expressly acknowledge that you have read, understood and hereby agree and consent to all terms and conditions of this Privacy Statement.
General Policy on Information Collection and/or Use
Through your voluntary disclosure and by automated methods, we process your personal data when you visit our customer service centers, offices, and website. We use personal data to address your concerns, communicate with you, as well as any other means to improve our services and for Legitimate Business Purposes.
Through your voluntary disclosure, we process your name, e-mail address, and contact number/s when you communicate with us via phone call, text message, email or register on our online services;
Through automated methods, we also process your “log data” which is any personal data that your computer and/or any electronic device shares with us every time you communicate with us via phone call, text message, email or register on our online services. This may include the following:
• Computer’s Internet Protocol (“IP”) address;
• Browser version;
• Pages of our site that you visit;
• The time and date of your visit;
• The time spent on those pages; and
• Other relevant statistics.
Retention of Information
We and/or our duly authorized third-party affiliate shall retain your personal data for a period not exceeding ninety (90) calendar days or only until the declared, specific and legitimate purpose has been achieved or the processing relevant to the purpose has been terminated. However, we reserve the right to retain your personal data when necessary to establish, exercise or defend legal claims, for Legitimate Business Purposes, or when provided by law. Likewise, the safekeeping and retention of your personal data shall be in accordance with industry wide standards.
Disclosure and Sharing of Personal Data
We may disclose aggregated information about our motorists and users, and information that does not identify, or when combined with other information, does not directly and certainly identify any individual, without restriction.
We may disclose and share your personal data, which may include personal and/or sensitive personal information, subject to compliance with applicable laws, rules, and regulations, on a need-to-know basis, and in all cases only for Legitimate Business Purposes, to the following:
• To our subsidiaries and affiliates;
• To contractors, service providers, and other third parties we engage to support our business, and who are bound by contractual obligations to keep customer information and collected data confidential, and use it only for the purposes for which we disclose it to them;
• To government and law enforcement agencies and regulatory bodies; and
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of CCLEC’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by CCLEC about our website users is among the assets transferred.
As a data subject, you have certain rights under, and may exercise them in accordance with, the Data Privacy Act, its IRR, and relevant issuances. If you have any questions, kindly reach us through the contact details provided below.
A cookie is a small text file which contains limited and non-personal data, usually just a unique identifier. These are stored by your web browser from the website that you visit. This enables us to recognize you each time you visit our website and analyze how you use it so we can improve your experience. You have the option to either accept or refuse these cookies. Should you choose to refuse our cookies, you may not be able to use some portions of our website or our services may be limited.
We engage third parties and affiliates in providing and improving our services and for Legitimate Business Purposes. In order for our authorized third parties and affiliates to properly and efficiently discharge their duties and perform their tasks, we may share with them your personal data. The sharing of personal data shall only be on a need-to-know basis and, in all cases, only for Legitimate Business Purposes, subject to compliance with applicable laws, rules and regulations.
Our engaged third parties and affiliates are strictly prohibited from disclosing and/or using the shared personal data for any purpose other than for the performance of the assigned task. Moreover, our engaged third parties and affiliates warrant to maintain a secure system where shared personal data will be stored until the completion of the assigned task and until such time allowed by laws, rules, and regulations.
Our website has commercially and industry wide acceptable security and protective features to facilitate a secure way of collecting and transmitting personal data. However, we neither warrant one hundred percent (100%) secure mode of transmission nor guarantee absolute security, especially when your internet connection and security settings have already been compromised.
Our website may contain advertisements and links to external websites. If you click on a third-party link, you will be directed to that website. Note that these external websites may have their own privacy policies. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
Children’s Privacy Notice
We do not recognize any request or action by persons under the age of thirteen (13). Any personal data obtained from children under the age of thirteen (13) shall immediately be deleted from our systems.
Parents and guardians who may have knowledge of requests made and actions taken by said children must inform us immediately for appropriate action.
CCTV Privacy Notice
For security purposes, our buildings, toll gates, and toll road premises are monitored by Closed Circuit Television (“CCTV”) cameras which may capture, record, store images, audio and video footages for a period not exceeding ninety (90) calendar days from capture and recording or such reasonable time allowed by pertinent regulations, and share to our relevant units high resolution footages which determine your identity, actions, and whereabouts. Footages which may be relevant to the investigation of a crime, the resolution of a case in court, or any other security matter may be stored for a longer duration.
By using our toll facilities and entering our premises, you consent to the capture, recording, processing, and sharing of personal data directly and indirectly obtained by CCTV cameras.
Body Worn Camera Privacy Notice
For security and service quality assurance purposes, our Patrol Crews are equipped with Body Worn Cameras (“BWC”) which capture, record, store for a period not exceeding ninety (90) calendar days from capture and recording or such reasonable time allowed by pertinent regulations and share to our relevant units footages of apprehensions and occurrences which determine your identity, actions, and whereabouts. Footages which may be relevant to the investigation of a crime, the resolution of a case in court, or any other security matter may be stored for a longer duration.
By being verbally informed by our Patrol Crews, you are fully apprised of the fact of recording and processing of your information directly and indirectly obtained by BWC.
Toll Collection System and Related Equipment Privacy Notices
For efficient contactless transactions and accurate charging of toll fees, our toll gates are equipped with toll collection system equipment using Radio Frequency Identification (“RFID”) technology, Automatic License Plate Recognition (“ALPR”) technology, and other related mechanisms which, in the normal course of business or operation, reads your RFID account information, interfaces with the system of your RFID account/service provider/s, captures images of your vehicle and plate numbers, and stores relevant information such as the time, date, location, and frequency of your passage at our toll gates.
We may process and share to our relevant units information captured and processed via said RFID, ALPR, and related mechanisms, to improve our services and for Legitimate Business Purposes.
By using our toll facilities and entering our premises, you hereby consent to the foregoing terms.
CCLEX Privacy Notice
By using/entering the Cebu-Cordova Link Expressway (“CCLEX”), you consent to the processing of your personal data for your safety, security and convenience.
This Privacy Statement is effective as of September 1, 2022. We may update our Privacy Statement from time to time. Thus, we advise you to review this page periodically for any changes. We shall post any update on our Privacy Statement on this page to notify you of such changes. These changes shall be effective after a period of fifteen (15) calendar days from posting.
Should you have concerns, questions or matters for clarification regarding the processing of your information, or suggestions regarding our privacy statement, you may contact us at (032) 520-5888 or e-mail at [email protected].